Terms and Conditions | LED Sky Panels UK

Terms & Conditions

Welcome to LED Sky Panels UK. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. Business Information

LED Sky Panels UK is a UK-based supplier of custom-made LED sky ceiling panels.
Email: info@ledskypanelsuk.co.uk Tel: 0753 501 3062

2. Products and Orders

All LED panels are custom-made to order based on each customer’s specifications.
Because of the bespoke manufacturing process, orders cannot be cancelled once production has started (usually after 48 hours from purchase).
Cancellations within the first 48 hours may be accepted if production has not begun

3. Pricing and Payment

All prices are shown in GBP and include VAT (where applicable).
We accept secure payments through PayPal, Visa, MasterCard, and American Express.
Orders are confirmed only after successful payment and acceptance by LED Sky Panels UK.

4. Delivery

Orders are typically dispatched within 7–10 working days once payment is cleared.
Delivery is made by DPD courier (1–2 working day service).
Customers are responsible for ensuring that someone is available to receive the order at the delivery address.
See our full Delivery Policy for details.

5. Returns and Refunds

Because our products are custom-finished to order, returns for unwanted items are accepted only if the product is unused, unopened, and returned in its original packaging. Once packaging has been opened or the product has been installed, it is considered used and is not eligible for return.

If your product is faulty, damaged, or incorrect, please report it within 14 days of delivery with your order number and photos sent to info@ledskypanelsuk.co.uk.

If the issue is confirmed, we will provide a replacement, repair, or refund, as appropriate.

For more information, see our full Returns Policy

6. Warranty

All LED panels come with a 2-year warranty covering manufacturing defects.
This warranty does not cover damage caused by improper installation, misuse, or unauthorised modifications.

7. Limitation of Liability

LED Sky Panels UK is not responsible for delays, losses, or damages caused by third-party couriers or events beyond our control.
Our total liability is limited to the value of the product purchased.